Terms of Use

Acceptance of these terms

These Terms of Use govern the way perdanot makes available its website and its guided walks in the indigenous forests of the Garden Route and along the Millwood heritage paths near Knysna. By using this website you accept the terms set out here. They are read together with the disclosures we are required to make under section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

If you do not agree with any part of these terms, please do not use our services. These terms, together with our Privacy Policy, form the whole agreement between you and us about your use of this website, and they replace anything said or written before on the same subject.

We may change these terms at any time. Carrying on using our services means you accept the changes. Amendments take effect as soon as they are published on this page. Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 (CPA).

Your responsibilities as a user

As a user of this website you undertake to use it lawfully. You may not do anything that could harm other users, compromise the security of our systems, or infringe anybody's intellectual property rights.

You are responsible for the accuracy of any information you send us through the website. You agree not to submit or circulate content that is abusive, unlawful, invasive of somebody's privacy, or in breach of any third party's rights.

You also undertake to comply with all applicable South African law, including POPIA where you send us somebody else's personal information. You alone are responsible for what you do on this website and for anything that follows from a breach of these terms.

Bookings, payment and cancellation

Walk fees are quoted in South African rand and include VAT at 15%. A guided day walk with us costs between R450 and R950 per person depending on the route, the length of the morning and whether transport from Knysna is included. Payment may be made by EFT, by card, or through PayFast, SnapScan or Yoco. A booking is confirmed only once we have received payment or a proof of payment.

Because bookings made on this website are electronic transactions, section 44 of ECTA gives you a seven-day cooling-off period during which you may cancel and receive a full refund, subject to the exceptions in that section. Separately, section 17 of the CPA allows you to cancel an advance booking, in which case we may keep a reasonable cancellation charge. In practice we refund in full for a cancellation more than seven days before the walk, and half the fee for a cancellation between two and seven days before.

We may cancel or reschedule a walk if the weather turns dangerous, if SANParks closes a section of the Garden Route National Park, or if a road or trail becomes unsafe. If that happens you may take an alternative date or a full refund, whichever you prefer.

Intellectual property

Everything on this website — text, graphics, photographs, video and other content — is protected by copyright and belongs to us. It was written and photographed specifically to give you useful information about walking in the Knysna forests and about what the Garden Route offers older visitors.

You may not reproduce, distribute, alter or pass on any of this material without our prior written permission. You may download material for your own personal, non-commercial use. Anything beyond that needs our express agreement.

If you believe your copyright has been infringed on this site, please tell us straight away. We deal with every intellectual property complaint quickly and fairly.

Limitation of liability

Our services are provided as they stand. To the fullest extent the law allows, we give no warranty, express or implied, about the accuracy, completeness, usefulness or reliability of the information on this website. Trail conditions, opening times and access arrangements are set by SANParks and can change without notice.

We are not liable for loss, damage or inconvenience arising from your use of our services, including financial loss or interruption to your plans, and that includes indirect, incidental or consequential loss even where we were warned it might happen.

Nothing here excludes liability that cannot lawfully be excluded. In particular, the Consumer Protection Act 68 of 2008 gives you rights that these terms cannot take away, and any provision of these terms that would be unlawful under section 51 of that Act does not apply to you. Where our liability can lawfully be limited, it is limited to the amount you paid us for the walk in question.

Suspending or ending access

We may suspend or withdraw your access to this website at any time, in particular where these terms have been breached, where we suspect fraudulent activity, or where our systems are threatened.

If access is withdrawn, your right to use our services ends immediately. We may then delete data and content associated with your use of the site, unless the law requires us to keep it.

We are not liable to you or to anybody else for withdrawing access or removing content associated with it. If you have a question about a withdrawal, please contact us and we will explain the position.

Changes to these terms and applicable law

We may update these Terms of Use at any time without prior notice. Continuing to use the website after a change is published means you accept the new terms. We suggest you check this page from time to time so that you know where you stand.

If the new terms are not acceptable to you, you should stop using our services. We will flag any material change prominently on the website as soon as we reasonably can. These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.